Error 1704 An installation for ArcGIS Desktop is currently suspended

Last Published: April 25, 2020

Error Message

The content in this article pertains to ArcGIS versions 9.x. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.

When installing ArcGIS Desktop, the following error is encountered:

"Error 1704
An installation for ArcGIS Desktop is currently suspended.
Do you want to undo those changes? yes/no"


This typically occurs when the previous version of ArcGIS Desktop was not completely uninstalled prior to installing the newer version of ArcGIS Desktop.

Solution or Workaround

  • Click 'Yes' to the error message, and allow the rollback to occur. The installation then proceeds normally.
  • If nothing happens:
  1. Exit the install, and uninstall the previous version of ArcGIS Desktop.
  2. Reinstall the new version of ArcGIS Desktop

Article ID:000010318

  • ArcMap

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic