001812: Unable to connect to the database used for scene caches

Error Message

Attempts to publish a web scene using ArcGIS Pro fail and the following error message is returned:

Error:
Error 001812: Unable to connect to the database used for scene caches (The publishing tool could not connect to the tile chache data store. This may be due to security settings that affect how the hosting server communicates with the tile cache data store. To resolve this, contact the ArcGIS Data Store administrator and ask the administrator to review changedbproperties utility information in the ArcGIS Enterprise help.).

Cause

ArcGIS Pro is installed on a machine with Windows Internet Options settings that distrust the ArcGIS Data Store hosting server. This stops ArcGIS Pro from connecting to the data store because the cache is not generated.

Solution or Workaround

To establish trust between the ArcGIS Pro machine and the ArcGIS Data Store hosting server, allow list the server URL. The following are steps to do so:

1. Log in as the ArcGIS Server account.
2. Click the Windows button, search Internet Options, and open the Internet Options window.
3. Click the Security tab.

4. Select Trusted Sites and click Sites > OK.

5. Uncheck the Require server verification (https:) for all sites in this zone checkbox.
6. In the Trusted sites window, add the following URLs:

• http://<domain name of ArcGIS Data Store>
• https://<domain name of ArcGIS Data Store>
• http://127.0.0.1