PROBLEM

Telemetry data is not passed to ArcGIS Pro 3.4 and 3.5 correctly while playing video services

Last Published: December 22, 2025

Description

In Linux builds of Video Server 11.4 and 11.5, telemetry data is not passed to ArcGIS Pro 3.4 and 3.5 correctly while playing video services.

To reproduce:

  1. Publish a Video Service to ArcGIS Video Server 11.4 or 11.5 using ArcGIS Pro 3.4 or 3.5.
  2. Verify the video itself plays correctly in ArcGIS Pro.
  3. When playing the Video Service in ArcGIS Excalibur, it should play and contain the appropriate telemetry data.
  4. Note that there is no telemetry data passed into Pro; there is no footprint showing the location of the camera, FOV, path
    traveled, etc.

Cause

In the Video Server 11.4 and 11.5 codebase, there is a mismatch between ArcGIS Pro's expectations and Video Server's regarding specific parameters. This does not prevent video from working, but does prevent telemetry from being passed between the two freely.

Solution or Workaround

Follow these steps to enable Telemetry in ArcGIS Pro 3.4 and 3.5 from Linux ArcGIS Video Servers 11.4 and 11.5:

Download the linux_videoserver_ingest.patch, attached to this Knowledge Article.

Run the following commands for 11.4 Linux Video Server:

  1. cd <video_server_install>/framework/runtime/mediatools
  2. cp video_ingest_114.sh video_ingest.sh
  3. chmod +x video_ingest.sh

Run the following commands for 11.5 Linux Video Server:

  1. cd <video_server_install>/framework/runtime/mediatools
  2. cp video_ingest_115.sh video_ingest.sh
  3. chmod +x video_ingest.sh

Following this, telemetry should function as expected in ArcGIS Pro 3.4/3.5.

Article ID: 000036724

Software:
  • ArcGIS Pro
  • ArcGIS Server
  • GIS Server Extensions
  • ArcGIS Enterprise 11 4
  • ArcGIS Enterprise 11 5

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