PROBLEM
CrowdStrike Outage and ArcGIS Enterprise
Description
On July 19th, 2024, CrowdStrike released an update to their Falcon monitoring software, causing a crash in Windows operating systems. Both CrowdStrike and Microsoft promptly issued fixes and mitigation steps to help users recover affected systems. However, after recovery, ArcGIS Enterprise users reported issues with components not starting properly. These issues were traced back to the corruption of ArcGIS Enterprise configuration files, which were impacted by the operating system crash. This issue is tracked by Esri as BUG-000169285: "Update to the CrowdStrike software results in failure of ArcGIS Enterprise components installed on affected machines."
Solution or Workaround
If your ArcGIS Enterprise deployment was affected by the CrowdStrike outage, log a support case with Esri Technical Support for assistance in resolving the problem. Due to the varying nature of the configuration file corruption, please refrain from attempting to resolve the issues on your own by editing the files or using files from other deployments.
Article ID: 000033214
- ArcGIS Enterprise
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