Could not access any Portal machines. Please contact your system administrator

Last Published: April 25, 2020

Error Message

Accessing the Portal for ArcGIS website returns the following error:

"Could not access any Portal machines. Please contact your system administrator"
image of Portal for ArcGIS error


Upgrading Portal for ArcGIS can cause this error. The Portal for ArcGIS configuration altered after upgrading the Portal for ArcGIS machine.

Solution or Workaround

  1. Navigate to Windows Start. In the Search programs and files search box, type services.
  2. Click the Services icon to open the Services Window.
Image shows services icon
  1. Click the Portal for ArcGIS service and click Restart.
Image shows the services windows and the Portal for ArcGIS service
  • Run a repair on the Portal for ArcGIS installation. The following Microsoft support document describes the steps to do this: Repair or remove programs.
  • Reinstall Portal for ArcGIS and re-associate the original content.
  1. Uninstall and reinstall Portal for ArcGIS. The following ArcGIS for Server documents describe these steps in detail: Uninstalling Portal for ArcGIS and Installing Portal for ArcGIS.
  2. Specify the location of the directory where the original content is stored. The following documents describes how to configure the content directory for: a single machine portal or a highly available portal.
In certain instances, the ArcGIS Web Adaptor must be re-installed or reconfigured to reflect the newly configured Portal for ArcGIS. The following document describes this: Configure ArcGIS Web Adaptor.

The following document describes the considerations to be taken before upgrading Portal for ArcGIS: Upgrade Portal for ArcGIS.

Article ID:000013741

  • Portal for ArcGIS

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