ERROR

Connecting to Portal for ArcGIS with Collector for ArcGIS on Windows returns error message "Invalid client_id"

Last Published: April 26, 2020

Error Message

Collector for ArcGIS (Windows) is unable to login to Portal for ArcGIS 10.3.1.

After entering a Portal for ArcGIS URL, an error message is returned indicating an invalid client ID, as shown below.
[O-Image]

Cause

Portal for ArcGIS 10.3 and 10.3.1 secured with OAuth2 do not support Collector for ArcGIS on the Windows platform by default. This is because Collector for ArcGIS (Windows) was released after these products.

Earlier versions of Portal for ArcGIS must be updated to be used with the recently released Collector for ArcGIS on Windows.

Solution or Workaround

Follow the steps outlined in the following KB article: HowTo: Add Collector for ArcGIS (Windows) as a registered application to Portal for ArcGIS 10.3.1

    Article ID:000012671

    Software:
    • Portal for ArcGIS
    • ArcGIS Collector

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