ERROR

Client software failed to load. Be sure the database client software is installed and configured correctly

Last Published: April 25, 2020

Error Message

When attempting to connect to an Oracle database from an ArcGIS application, the following error occurs:

"Client software failed to load. Be sure the database client software is installed and configured correctly."

Cause

This error may occur for the following reasons:

  • No Oracle client is installed on the ArcGIS for Desktop machine
  • Only the 64-bit client is installed when attempting to connect to Oracle from ArcMap or ArcCatalog, which are 32-bit applications
  • Only the 32-bit client is installed when attempting to connect to Oracle from ArcGIS for Server or ArcGIS Pro, which are 64-bit applications.

Solution or Workaround

To solve the issue, ensure that the Oracle client is installed and that the bit-level of the client matches the bit-level of the connecting application.

If both the 32-bit client and the 64-bit clients are installed on the same machine, the 64-bit client must be listed first in the PATH environmental variable for a Windows operating system.

 
 

Article ID:000013240

Software:
  • ArcGIS Server

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