Cannot sign in to ArcGIS Enterprise Cloud Builder 10.8.1 and earlier for Microsoft Azure

Error Message

Signing in to ArcGIS Enterprise Cloud Builder 10.8.1 and earlier for Microsoft Azure does not proceed beyond the Get Started window. No error message is returned in the application.

Cause

ArcGIS Enterprise Cloud Builder 10.8.1 and earlier for Microsoft Azure rely on Microsoft .NET Framework 4.5 or higher and, by default, use TLS versions 1.0 and 1.1. These TLS versions are no longer supported by Microsoft.

Solution or Workaround

To continue using these versions of ArcGIS Enterprise Cloud Builder for Microsoft Azure, ensure that TLS 1.2 is enabled for the operating system, and that TLS 1.2 is set as the default TLS version for .NET applications on the machine where Cloud Builder is installed.

See the Microsoft instructions for the machine’s operating system:

• For Windows client operating systems, see How to enable TLS 1.2 on clients
• For Windows Server operating systems, see TLS 1.2 enforcement for Azure AD Connect