PROBLEM

Cannot select a certificate when using PKI authentication for ArcGIS Insights desktop on MacOS

Last Published: February 17, 2022

Description

When opening a workbook in ArcGIS Insights desktop for MacOS that contains a dataset from an organization secured with PKI authentication, you will be asked to sign in to the organization to access the layer. If the workbook contains datasets from multiple organizations with different authentication methods (for example, IWA or SAML), then the PKI login modal will be blocked. The datasets requiring authentication will return a 'Something went wrong' error.

Cause

The authentication window is blocked when accessing data with different authentication methods on Insights desktop with MacOS. Therefore, it is not possible to add a security certificate.

Solution or Workaround

Sign in to all of the connections for organizations where you are accessing the data before opening a workbook. If you are signed in to the connection, then you do not need to sign in to access the data once the workbook is open.

Article ID: 000027231

Software:
  • ArcGIS Insights 2021
  • ArcGIS Insights 2020

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