PROBLEM

Cannot create ArcMap Service with map containing layers referencing GIF or LZW compressed TIFFs

Last Published: April 25, 2020

Description



** This issue has been resolved in ArcGIS 9.0. **


The ArcMap document that users want to serve contains a layer that references a GIF or LZW compressed TIFF data. When attempting to serve this map, the following message displays:

"Error when trying to administer mapservice. Service 'service name' cannot be created. Data for the layer 'layer name' of 'data frame ID' is not found."

Cause

This is a known issue.

Solution or Workaround

Convert the raster data to a type other than GIF or compressed TIFF that does not rely on the LZW license. Having the layer refer to this data, instead of the GIF or LZW compressed TIFF, allows serving the ArcMap document using ArcMap Server.

    Article ID:000006172

    Software:
    • Legacy Products

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