Cannot install Collector for ArcGIS on a compatible Android device through Google Play

Description

Note:
The functionalities of ArcGIS Collector, ArcGIS Explorer, and ArcGIS Tracker are now available in ArcGIS Field Maps. There are no new capabilities planned for these apps—all future updates will be focused on Field Maps. Migration is recommended. See ArcGIS Blog: Migrate to Field Maps for more information.

An Android device meets the Android Device Requirements for using Collector for ArcGIS. However, when attempting to install the app, Google Play returns a message stating that Collector for ArcGIS is not compatible with the device.

Cause

Google Play is incorrectly reporting that some compatible devices are not compatible.

Solution or Workaround

If experiencing this issue, install Collector for ArcGIS directly from Esri by following the steps in FAQ: How do I download Collector for ArcGIS without access to Google Play or the Windows Store?