PROBLEM
Business Analyst 'Preferences' disappears or displays an error after uninstalling Business Analyst Server
Description
After uninstalling Business Analyst (BA) Server and selecting Business Analyst 'Preferences' from the BA Toolbar in BA Desktop, Business Analyst 'Preferences' disappears or displays an error.
Cause
This occurs if Business Analyst Desktop and Business Analyst Server are installed on the same server and one or more Business Analyst Server components are uninstalled. This is because Business Analyst Server 'Desktop_Components_Setup' updates some Business Analyst desktop components, so if the BA Toolbar is launched and Business Analyst 'Preferences' is selected after these components are uninstalled, then the BA 'preferences' can indicate an error.
Solution or Workaround
Re-install Business Analyst Desktop build 303 (Service Pack 1).Launch Business Analyst Desktop to view the Business Analyst Preferences in BA toolbar.
Article ID: 000009878
- ArcGIS Business Analyst Enterprise
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