BUG
When opening ArcMap, the following error message is returned: 'ArcMap has encountered a problem and needs to close'
Description
When opening ArcMap, the following error message is displayed:"ArcMap has encountered a problem and needs to close."Event Viewer shows that the error occurred in the file named mfc71u.dll.
Cause
This issue is caused by a conflict between ArcGIS Desktop 9.2 and Bentley's WaterGEMS application.
Workaround
There are three workarounds for this issue:1) Uninstall WaterGEMS.
2) Revert ArcGIS Desktop back to version 9.1.
3) Contact Bentley support for assistance. There may be a WaterGEMS update available that will resolve this issue. A link to their support page is included below in Related Information.
Article ID:000009881
Software:
- ArcMap 9 x
Get help from ArcGIS experts
Download the Esri Support App
Related Information
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback