Undocking and moving the Search window causes ArcGIS Desktop to freeze/crash

Last Published: April 25, 2020


** Internal Publish Only! This article may contain information that is not intended for external circulation. **

When the search window is undocked and moved around the screen the application freezes and sometimes crashes.


Internet Explorer 9 is installed on the machine. This issue occurred at Version 10.0 but was more difficult to recreate.


  1. Uninstall IE9 and use IE8 instead.

Article ID:000011403

  • ArcMap

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic