Unable to sign in to ArcGIS Online from ArcMap using Google credentials

Last Published: April 25, 2020


When signing in to ArcGIS Online from ArcMap using Google credentials, the following errors are encountered:

“An error has occurred in the script on this page"
"Google couldn't sign you in”.

This is logged as BUG-000127774.

This issue also affects ArcGIS Pro, and a workaround for that product is found in the article "Bug: Unable to sign in to ArcGIS Online from ArcGIS Pro using Google credentials"


The issue occurs because a script on the Google sign-in web page is incompatible with the Internet Explorer version used for the embedded browser dialog in ArcMap.


Adjust the Internet Explorer version of the web browser using a registry key.

The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions. Therefore, use caution and proceed at your own risk.
  1. Click Start > Run.
  2. Type regedit in the Open box and click OK.
  3. Browse to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
  1. Add a new DWORD (32-bit) Value for each of the following executable files:
    • ArcMap.exe
    • ArcCatalog.exe
    • ArcGlobe.exe
    • ArcScene.exe
  2. Right-click FEATURE_BROWSER_EMULATION, and click New > DWORD (32-bit) Value.
  3. Name the key as indicated in step 4, for example ArcMap.exe.
  4. Right-click the key, and click Modify.
  5. Modify the key Value data to 2af9, and click OK.
  6. Repeat steps 4 through 8 for each of the remaining three executables.
Delete your browsing history in Internet Options to clear Google credentials used with ArcMap.

Article ID:000022695

  • ArcMap

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options