** This issue is addressed in ArcGIS 9.0 Service Pack 2 (SP2) **When performing the following, the application in use can crash, with or without an error message:1. In the ArcToolbox context menu, select Load Settings > From File.
2. Select 'All Files' in the browser that appears.
3. Select any non-XML file.
Get help from ArcGIS experts
Download the Esri Support App