Basemap layer is not added to map when using the Add Basemap dialog

Last Published: October 22, 2020


This article applies to ArcGIS versions 10.0. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools. For more current information on layer packages, see the article ArcMap: Package Layer.

When adding a basemap layer using the Add Basemap dialog from the Add Data menu, the basemap layer is not succesfully added to the map document.

This can also happen when adding content from Add Data > Add Data from ArcGIS Online.


This is a known issue introduced with the File Menu Performance patch for Version 10.0, Service Pack 3 and occurs at Service Packs 4 and 5. The problem occurs when the length of the Windows username exceeds 10-13 characters.


The layer is successfully downloaded from ArcGIS.com; however, it is not added to the map.

To add the layer to the map:
  1. In Windows File Explorer, browse to the following directory:
C:\Users\<user name>\Documents\ArcGIS\Packages
  1. Locate the folder with the same name as the basemap and a .lpk extension.
  2. Expand that folder and add the layer file to the map.
Content from ArcGIS Online also has respective folders and an associated layer file inside each folder that can be added to the map.

Article ID:000011617

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