PROBLEM

ArcToolbox tools do not start when double-clicked

Last Published: April 25, 2020

Description

When ArcToolbox tools are double-clicked, nothing happens or a brief hourglass appears.

Cause

Microsoft XML parser 3.0 Service Pack 4 (SP4) or XML Core Services 4.0 are not installed or have been removed since the installation of ArcGIS 9. This prevents the dialogs from being generated or displayed.

Solution or Workaround

Install the Microsoft XML Parser 3.0 SP4 and XML Core Services 4.0 from the links in the Related Information section below.

Note:
Even if the XML parser 3.0 and XML Core Services appear to be installed, rerun the install for both of these components; this will replace any files that may be missing or corrupt.

    Article ID:000006838

    Software:
    • ArcMap

    Receive notifications and find solutions for new or common issues

    Get summarized answers and video solutions from our new AI chatbot.

    Download the Esri Support App

    Related Information

    Discover more on this topic

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options