ArcMap crashes or disappears when the Export Map dialog box is opened

Last Published: April 25, 2020


When clicking File > Export Map, ArcMap crashes without warning

The content in this article pertains to ArcGIS versions 9.x. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.


The ArcMap export framework allows developers and third party companies to create and register custom export objects for use within the Export Map dialog box. If the custom export object has defects that cause it to crash, the entire ArcMap application may crash or disappear without warning.

Some custom extensions have been known to consistently cause the problem. Versions 3.0.4 and earlier of TerraGo Technologies' MAP2PDF for ArcGIS extension are not compatible with ArcGIS 9.2.

Solution or Workaround

Uninstall any custom export extensions and try opening the Export Map dialog box again.

Article ID:000009031

  • ArcMap 9 x

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options