Enable debug logging for the ArcGIS Monitor executable on Linux

Summary

There may be instances when troubleshooting issues with an ArcGIS Monitor deployment and need further information is needed. These issues include but are not limited to:

• Accessing the ArcGIS Monitor site
• Some ArcGIS Monitor processes not running
• Database connections
• Certificate issues
• Invalid certificates causing issues with accessing the ArcGIS Monitor site

Procedure

Enable debug logging on the ArcGIS Monitor Server executable:

1. On the ArcGIS Monitor machine, stop the ArcGIS Monitor Server service:

sudo systemctl stop arcgis-monitor-server

2. cd to the ArcGIS Monitor Server config file:

cd<ArcGIS Monitor account home directory>/.config/ESRI/ArcGISMonitor/config-store-server

• • This may vary depending on the user's environment configuration.

3. Enable debug logging:

sudo vi .env

• • Nano could be used depending on the environment

4. Change the following line:

LOG_LEVEL='debug'

5. cd to the ArcGIS Monitor Server bin folder:

./<Monitor Agent installation location>/bin/arcgis-monitor-server

• • The following is an example:

$HOME/arcgis/monitor/server/bin

6. Run the binary:

./arcgis-monitor-server --serve

7. Let it run for a couple of minutes and note any errors.
8. Press Ctrl + C to exit.
9. Copy the output to a text file and have the user send for further analysis.

Note:
Do not forget to start the ArcGIS Monitor/Agent Service after capturing the logs.