ArcGIS installation causes Microsoft Office 2000 applications to close immediately after opening

Last Published: April 25, 2020


After installing ArcGIS 8.x or 9.0 products, Microsoft Office 2000 applications no longer work. The Office applications will start, then close themselves without error.


During the installation of ArcGIS the setup wizard updates VBA (Visual Basic for Applications), which is also a component of Office; effectively updating this component of Office to SR1a. Particular copies of Microsoft Office are incompatible with SR1a and will exhibit this behavior when updated.

Solution or Workaround

Contact Microsoft to obtain a valid CD key and support for Office 2000 SR1a, as well as any assistance with reinstalling Office with the new CD key.

Please visit the link in the Related Information section below for more information.

Article ID:000006004

  • ArcMap 9 x
  • ArcMap 8 x

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