ArcGIS Explorer is prompting for username and password

Last Published: April 25, 2020

Error Message

An error message appears when running ArcGIS Online after installation of ArcGIS Online 9.2.



A Web filtering service is not allowing to pass through the firewall.

Solution or Workaround

A new firewall rule should be put into place that allows to bypass the Web filter. It is also possible to use the following solution built into Internet Explorer.

  1. First, start up Internet Explorer and open the Internet Options dialog box.

  2. Select the Security tab, click the Internet zone, and scroll down to the section on User Authentication. To correct the problem, change the setting from Anonymous logon to the default setting of Automatic logon only in Intranet zone.


Article ID:000009683

  • ArcGIS Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic