PROBLEM

ArcGIS 9.0 Pre-Release: User profile information is lost

Last Published: October 1, 2025

Description

Installing ArcGIS 9.0 Pre-Release's 'ESRI_Library' Software Library CD removes user profile information. This data loss can range from loss of customized desktop settings to loss of mapped drives.

Cause

This is a known issue.

Solution or Workaround

Do not use the 'ESRI_Library' Software Library CD to install ArcGIS 9.0 Pre-Release. Instead, access the uncompressed documents directly from the ESRI_Library folder on the CD. Copy the required documents to the hard drive, or download the documents from ESRI Online Support Center: ESRI Product Documentation

ESRI is currently working to correct the corruption and restore lost environments on systems where the ArcGIS 9.0 Pre-Release ESRI Software Library CD has been installed.

Do not reboot the computer. Future restoration may depend on a registry backup that can be overwritten on reboot.

Article ID: 000006639

Software:
  • ArcMap 9 x

Get support with AI

Resolve your issue quickly with the Esri Support AI Chatbot.

Start chatting now

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Start chatting now

Go to download options