AIX exports from ArcGIS Pro do not open in Adobe Illustrator

Last Published: January 12, 2024


AIX files created in ArcGIS Pro do not open in Adobe Illustrator, or text appears incorrectly.


An update was provided for Adobe Illustrator, and Esri provided a fix for BUG-000145439.


There is a discussion of this issue in the Adobe Community forums: Unable to open .aix file in Illustrator. In this discussion, there is a link to a recommended setting change in Adobe Illustrator which resolves this issue. 

In one scenario, a user reported receiving an "update available" message when running Illustrator CC 26.3.1. The issue was resolved after after applying the update and downloading and installing a new version of Illustrator, then downloading the updating the ArcGIS Maps for Adobe Creative Cloud extension.

Article ID:000027951

  • ArcGIS Pro 3 0

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic