Access exception

Last Published: April 25, 2020

Error Message

After installing a Matrox Millenium video card in dual-head mode (dual monitors), ArcScene crashes with Dr. Watson error.


The Matrox Millenium card's 3D Acceleration setting may cause problems with ArcScene.

Solution or Workaround

Disable the 3D Acceleration setting for your Matrox Millenium video card .

  1. Right-click the background of your display and select Properties.
  2. Locate the Matrox properties and under Performance uncheck 3D Acceleration.
  3. Reboot your machine.
  4. Start ArcScene.

Article ID:000004145

  • ArcMap 8 x

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options