A problem caused this program to stop interacting with Windows

Last Published: September 3, 2020

Error Message

After installing add-ins for Microsoft Internet Explorer, the following error message may be returned in ArcMap if the MXD includes data from Bing Maps or other online image service:

"A problem caused this program to stop interacting with Windows."

This issue has been reported in ArcMap at version 9.3.1 as well as at 10.0.


Add-ins installed for Microsoft Internet Explorer prevent ArcMap from accessing image services. One application known to cause this conflict is Google Chrome Frames.

Solution or Workaround

This error is returned by ArcMap at 9.3.1 or at 10.0 when using or accessing Bing Maps, or other online image services in the map document.

The complete text of the error message returned is shown here. This error message may repeat several times:

A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:                        AppHangB1
  Application Name:                             ArcMap.exe
  Application Version:                 
  Application Timestamp:                     49c1abad
  Hang Signature:                                  3458
  Hang Type:                                          256
  OS Version:                                          6.1.7601.
  Locale ID:                                             1033
  Additional Hang Signature 1:           3458af48f6933df52a87a6a5d5e71345
  Additional Hang Signature 2:           eece
  Additional Hang Signature 3:           eeceb7fc412586e657ca73fcd523e60f
  Additional Hang Signature 4:           3458
  Additional Hang Signature 5:           3458af48f6933df52a87a6a5d5e71345
  Additional Hang Signature 6:           eece
  Additional Hang Signature 7:           eeceb7fc412586e657ca73fcd523e60f

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Click the link below to access an article from the Microsoft Knowledge Base that describes the cause of this problem and provides a solution.

Article ID:000011555

  • ArcMap

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