laptop and a wrench

Bug

Workflow Manager does not prevent administrators from 'soft-locking' themselves or other administrators out of Workflow Manager items.

ArcGIS GIS Server
Bug ID Number BUG-000175082
SubmittedMarch 14, 2025
Last ModifiedJuly 23, 2025
Applies toArcGIS GIS Server
Version found11.4
Operating SystemWindows Server
Operating System Version2022
StatusIn Review

Workaround

  • The roleGroups table within the main HFL of the workflow item (workflow_xxxxxxxx) was found to be completely empty after an admin removed themselves from the permission pool.

image

  • (Example of a working table).
  • After investigating the issue, @Sharon Ndayambaje​ and the TL were unable to find a way to add a new record to the table.
  • Travis confirmed that no method exists to add a user to the table once the table is empty within the map viewer, map viewer classic, or through the table view in the item details page.
  • Travis suggested making the edit at REST through the following method:

image

  • [{"attributes":{"role_name":"Workflow Administrator","group_id":"30ba98da57a641e28fcc61102cc25841"}}].
  • The group_id must be replaced to match the current group that requiring permission.

Steps to Reproduce

Bug ID: BUG-000175082

Software:

  • ArcGIS GIS Server

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options