laptop and a wrench

Bug

'Work Area' bounding box restricts the extent of downloading a basemap for offline use in the Collector for ArcGIS App.

Last Published: October 23, 2015 Collector Classic for ArcGIS (iOS)
Bug ID Number BUG-000086829
SubmittedApril 13, 2015
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (iOS)
Version found10.3.3
StatusWill Not Be Addressed

Additional Information

Adding more Level of Details (LODs) that are tiled fixes the issue. The "min scale" defined by the service, is being honoured.

Workaround

Users do not have the ability to set the extent of the basemap in which they want to download. Currently the Collector App limits the user to a predetermined extent that is based on the extent of the map service or tile package.

Steps to Reproduce

Bug ID: BUG-000086829

Software:

  • Collector Classic for ArcGIS (iOS)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options