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Bug

With the default basemap set to a map containing a custom vector tile layer, when creating a new web map the Map Viewer will fail to display the basemap and be unresponsive.

Last Published: September 13, 2017 Portal for ArcGIS
Bug ID Number BUG-000106991
SubmittedJuly 31, 2017
Last ModifiedAugust 22, 2025
Applies toPortal for ArcGIS
Version found10.5
Version Fixed5.3
StatusFixed

Workaround

If the custom basemap includes an additional layer in the basemap layers besides the vector tile layer (such as a cached map service or hosted map image layer), the behavior does not occur.

Steps to Reproduce

Bug ID: BUG-000106991

Software:

  • Portal for ArcGIS

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