While editing the user profile in ArcGIS Online for a newly invited member, the following message displays, "You must supply security question and answer," after clicking the Save button even though a selection is made from the Security Question drop-down list, and a value for the Answer field is provided.
Last Published: May 30, 2017ArcGIS Online
Bug ID Number
BUG-000096387
Submitted
May 11, 2016
Last Modified
June 5, 2024
Applies to
ArcGIS Online
Version found
4.1
Status
Non-Reproducible
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
Additional Information
This works fine with the latest release.
Workaround
When the message is received, click the Cancel button for the message, and then click the Cancel button on the user profile page. The value provided as the answer is saved and can be used. Reset the password by clicking the Forgot Password option while signing in to ArcGIS Online.