laptop and a wrench

Bug

When viewing the sublayer of a secured feature service from the stored credentials, it displays the error "utility.arcgis.com refused to connect."

ArcGIS Online
Bug ID Number BUG-000181591
SubmittedDecember 10, 2025
Last ModifiedDecember 22, 2025
Applies toArcGIS Online
Version foundOctober 2025
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Product Plan

Steps to Reproduce

Bug ID: BUG-000181591

Software:

  • ArcGIS Online

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