When viewing cached map services using cached on demand with the JavaScript API and the JavaScript viewer at REST, tiles from additional scale levels added post-publication do not display and no requests are made at REST to these scale levels. In the ArcGIS Online map viewer, the additional layers display with no issue.

Last Published: May 7, 2015

ArcGIS for Server

Bug ID Number	BUG-000086728
Submitted	April 7, 2015
Last Modified	December 1, 2020
Applies to	ArcGIS for Server
Version found	10.3
Operating System	Windows
Operating System Version	2008 R2 64 Bit
Status	Will Not Be Addressed

Workaround

1. Connect to the service in Server Manager, right-click on it, and choose 'Service Properties'. 2. Open the 'Caching' tab. 3. Move the sliders for the scale levels over to encompass the newly-added Scale Levels. 4. Restart the service.

Steps to Reproduce

Bug ID: BUG-000086728

Software:

ArcGIS for Server

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