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When viewing cached map services using cached on demand with the JavaScript API and the JavaScript viewer at REST, tiles from additional scale levels added post-publication do not display and no requests are made at REST to these scale levels. In the ArcGIS Online map viewer, the additional layers display with no issue.

Last Published: May 7, 2015 ArcGIS for Server
Bug ID Number BUG-000086728
SubmittedApril 7, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS for Server
Version found10.3
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed


1. Connect to the service in Server Manager, right-click on it, and choose 'Service Properties'. 2. Open the 'Caching' tab. 3. Move the sliders for the scale levels over to encompass the newly-added Scale Levels. 4. Restart the service.

Steps to Reproduce

Bug ID: BUG-000086728


  • ArcGIS for Server

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