laptop and a wrench

Bug

When using the 'Forgot username?' or the 'Forgot password?' option to retrieve the username or reset the password, the email or the username provided by the user is not validated against the existing accounts.

Last Published: September 1, 2021 ArcGIS Online
Bug ID Number BUG-000142499
SubmittedAugust 26, 2021
Last ModifiedJune 26, 2025
Applies toArcGIS Online
Version found9.2
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed9.4
StatusFixed

Steps to Reproduce

Bug ID: BUG-000142499

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options