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Bug

When using the 3D option within the Atlas template in ArcGIS Instant App, it does not allow the user to change the basemap if the default basemap configured for the app is not 3D capable.

ArcGIS Online
Bug ID Number BUG-000173267
SubmittedDecember 24, 2024
Last ModifiedAugust 6, 2025
Applies toArcGIS Online
Version foundN/A
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Product Plan

Workaround

Choose basemap that uses WGS94 projection.

Steps to Reproduce

Bug ID: BUG-000173267

Software:

  • ArcGIS Online

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