When using custom basemaps in Portal for ArcGIS, the zoomed extent is not honored if the basemap is switched.
Last Published: June 7, 2018Portal for ArcGIS
Bug ID Number
April 22, 2015
February 14, 2023
Portal for ArcGIS
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
If the basemap service extent is set to an area that does not include the area you are zoomed to in Map Viewer, then when you change to using the basemap, it will zoom to the basemaps set extent. To resolve this, update the extent under the basemap item details page to include the area you are zoomed in to, or change the extent to the entire world.