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Bug

When using a custom print service in Web AppBuilder for ArcGIS, configuring the advanced settings in a certain way can produce an output that makes the basemap disappear.

Last Published: February 8, 2019 ArcGIS GIS Server
Bug ID Number BUG-000119740
SubmittedJanuary 31, 2019
Last ModifiedSeptember 22, 2022
Applies toArcGIS GIS Server
Version found10.2.2
StatusIn Product Plan

Workaround

Do not use the Force scale option. Choose the map scale option.

Steps to Reproduce

Bug ID: BUG-000119740

Software:

  • ArcGIS GIS Server

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