laptop and a wrench


When using a custom address locator such as the geocoding service in ArcGIS Online to perform an address search, the geocode service fails if the features do not have a latitude and longitude value. After the failed address search, even valid addresses are not returned and a pop-up information box is displayed outside the map area.

Last Published: April 14, 2017 ArcGIS Online
Bug ID Number BUG-000084112
SubmittedDecember 18, 2014
Last ModifiedAugust 21, 2020
Applies toArcGIS Online
Version found3.6
StatusWill Not Be Addressed

Additional Information

Not in the current roadmap


Refresh the web map and perform the valid address search again.

Steps to Reproduce

Bug ID: BUG-000084112


  • ArcGIS Online

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