laptop and a wrench

Bug

When upgrading ArcGIS Monitor, if the software is installed in a non-default location, the installer does not update the framework files in the custom location.

ArcGIS Monitor
Bug ID Number BUG-000164218
SubmittedJanuary 9, 2024
Last ModifiedOctober 31, 2025
Applies toArcGIS Monitor
Version found2023.3
Operating SystemRed Hat Enterprise Linux
Operating System Version8.3
Version Fixed2024.0
StatusFixed

Workaround

  1. Delete or rename the existing /opt/ArcGIS/arcgis/monitor folder. 
  2. Copy the /usr/lib/arcgis/monitor folder to /opt/ArcGIS/arcgis.
  3. Restart ArcGIS Monitor.
  4. The software no longer shows as authorized, and the logs show the error: "Software authorization failed. Features will be disabled". The /home/<username>/.ESRI.properties.<machine name>.11.0 file still displays as version 2023.2.

image.png

Manually edited this file to show version 2023.3 and restart ArcGIS Monitor. After doing this, the software is now displayed as licensed:

image.png

Steps to Reproduce

Bug ID: BUG-000164218

Software:

  • ArcGIS Monitor

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options