Bug
When upgrading ArcGIS Monitor, if the software is installed in a non-default location, the installer does not update the framework files in the custom location.
| Bug ID Number | BUG-000164218 |
|---|---|
| Submitted | January 9, 2024 |
| Last Modified | October 31, 2025 |
| Applies to | ArcGIS Monitor |
| Version found | 2023.3 |
| Operating System | Red Hat Enterprise Linux |
| Operating System Version | 8.3 |
| Version Fixed | 2024.0 |
| Status | Fixed |
Workaround
- Delete or rename the existing /opt/ArcGIS/arcgis/monitor folder.
- Copy the /usr/lib/arcgis/monitor folder to /opt/ArcGIS/arcgis.
- Restart ArcGIS Monitor.
- The software no longer shows as authorized, and the logs show the error: "Software authorization failed. Features will be disabled". The /home/<username>/.ESRI.properties.<machine name>.11.0 file still displays as version 2023.2.
Manually edited this file to show version 2023.3 and restart ArcGIS Monitor. After doing this, the software is now displayed as licensed:
Steps to Reproduce
Bug ID: BUG-000164218
Software:
- ArcGIS Monitor
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