laptop and a wrench


When trying to anonymously open an operation view in a web browser, which references a Portal for ArcGIS 10.3.1 web map containing an ArcGIS GIS Server cached map service basemap with a custom tiling scheme, the following error is returned, "An unknown error occurred"

Last Published: July 29, 2016 ArcGIS Dashboards
Bug ID Number BUG-000091675
SubmittedOctober 23, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS Dashboards
Version found10.3
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed

Additional Information

The Windows version of Operations Dashboard for ArcGIS (i.e. operation views) and its companion JavaScript app in ArcGIS Online are now in Mature support status. No new development, bug fixes or patches will be done by Esri. Customers are encouraged to use the new web-based version of the product (i.e. dashboard items).


Use an ArcGIS Online basemap service or create a custom cached map service with ArcGIS GIS Server using the default ArcGIS Online/Bing Maps/Google Maps tiling scheme.

Steps to Reproduce

Bug ID: BUG-000091675


  • ArcGIS Dashboards

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