laptop and a wrench

Bug

When the user signs in with a domain with an accent using Portal for ArcGIS 11.x with automatic registration of organization accounts enabled, it creates an account substituting the accented character with an underscore.

Portal for ArcGIS
Bug ID Number BUG-000171430
SubmittedOctober 11, 2024
Last ModifiedDecember 22, 2024
Applies toPortal for ArcGIS
Version found11.1
Operating SystemWindows Server
Operating System Version2022
StatusAs Designed

Additional Information

In this configuration, the external identity store manages and maps two different username representations to a single identity. However, since ArcGIS Enterprise delegates user management to the external identity store, it does not have knowledge of this user mapping and cannot account for it.

Workaround

  1. Enable Integrated Windows Authentication on the Web Adaptor with the WINDOWS option for the user store configuration.
  2. Use the LDAP option for the user store configuration while specifying a userSearchAttribute that does not contain special characters. Refer to this documentation https://enterprise.arcgis.com/en/portal/latest/administer/windows/use-your-portal-with-ldap-and-portal-tier-authentication.htm\ for more information.

Steps to Reproduce

Bug ID: BUG-000171430

Software:

  • Portal for ArcGIS

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