laptop and a wrench

Bug

When the password for a member in an ArcGIS Online account is changed, any API key previously created by the member stops working.

ArcGIS Online
Bug ID Number BUG-000175398
SubmittedMarch 27, 2025
Last ModifiedAugust 20, 2025
Applies toArcGIS Online
Version foundFeb 2025
Operating SystemN/A
Operating System VersionN/A
Version FixedPlanned Release Date: Q1 2025
StatusFixed

Workaround

When resetting the account password, all associated API key tokens are invalidated and must be regenerated from the corresponding developer credential. Refer to https://developers.arcgis.com/documentation/security-and-authentication/api-key-authentication/api-key-credentials/#regenerate-an-api-key for more information.

Steps to Reproduce

Bug ID: BUG-000175398

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options