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Bug

When the Hosted Downloads check box is checked for content in the ArcGIS Hub content library, KML is not listed as a download format.

ArcGIS Online
Bug ID Number BUG-000160934
SubmittedAugust 25, 2023
Last ModifiedMarch 25, 2025
Applies toArcGIS Online
Version foundJune 2023
Operating SystemWindows OS
Operating System VersionN/A
StatusKnown Limit

Additional Information

The issue of KML being an unsupported format is a known limitation. Similarly, the export option on the home application in Portal for ArcGIS does not support KML. This is because KML is not an export format that the createReplica operation supports. Hosted downloads uses the createReplica operation for a more robust and reliable download experience. If users have critical workflows that depend on KML files, continue to using the existing download system.

Workaround

Uncheck the Hosted Downloads check box as it uses the ArcGIS Hub download system for generating download files. This system uses the service's query operation instead of createReplica.

Steps to Reproduce

Bug ID: BUG-000160934

Software:

  • ArcGIS Online

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