laptop and a wrench

Bug

When solving an OD cost matrix with a very large input in ArcMap, if 64-bit Background Geoprocessing is used, the resulting output is empty even though the tool finishes without any errors.

Last Published: August 14, 2019 ArcGIS for Desktop
Bug ID Number BUG-000124436
SubmittedAugust 12, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.7
Operating SystemWindows OS
Operating System Version2016 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support. Note that ArcGIS 10.8.2 is the current release of ArcGIS Desktop and will enter Mature Support in March 2024 (https://support.esri.com/en-us/products/arcmap/life-cycle). There are no plans to release an ArcGIS Desktop 10.9, and we recommend that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro (https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate) for more information.

Workaround

Run the tool without background processing enabled.

Steps to Reproduce

Bug ID: BUG-000124436

Software:

  • ArcGIS for Desktop

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