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Bug

When sending SOAP GeocodeAddress requests to the ArcGIS World Geocoding Service, the error message, "Error processing server request" is returned instead of an empty result if the resulting match falls below the MinimumMatchScore of 75. Conversely, an appropriate empty recordSet is returned with no error when using findAddressCandidates.

ArcGIS Online
Bug ID Number BUG-000161989
SubmittedOctober 10, 2023
Last ModifiedJune 25, 2025
Applies toArcGIS Online
Version foundJune 2023
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Use findAddressCandidates. Using the first candidates in the findAddressCandidates result is similar to using the GeocodeAddress API. Although they work similarly, findAddressCandidates returns more than one result and allows for candidates with scores up to 70 instead of 75.

Steps to Reproduce

Bug ID: BUG-000161989

Software:

  • ArcGIS Online

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