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Bug

When running the exportTiles function in ArcGIS Enterprise in 11.3 and 11.4 at the REST endpoint, regardless of levels to be exported, jobs take over a minute longer to complete the export than other Enterprise versions, and get stuck on 'Manage Package info files' request.

Portal for ArcGIS
Bug ID Number BUG-000173231
SubmittedDecember 20, 2024
Last ModifiedJuly 10, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows Server
Operating System VersionN/A
Version Fixed11.5
StatusFixed

Steps to Reproduce

Bug ID: BUG-000173231

Software:

  • Portal for ArcGIS

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