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Bug

When republishing an experience in ArcGIS Experience Builder with the Direction widget containing the Route Service as Subscriber Content with the Minute interval, if the request limit does not change between republishes, the error, "Cannot load route service. This may be due to the service not being accessible" is returned.

ArcGIS Experience Builder
Bug ID Number BUG-000168551
SubmittedJune 24, 2024
Last ModifiedAugust 5, 2025
Applies toArcGIS Experience Builder
Version foundN/A
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusAs Designed

Additional Information

Each time the app loads, four requests are required to retrieve route service information. Consider raising the limit to prevent warnings.

Steps to Reproduce

Bug ID: BUG-000168551

Software:

  • ArcGIS Experience Builder

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