When Portal for ArcGIS is used to license ArcGIS Pro on an Amazon Web Services (AWS) instance, users are unable to log in to ArcGIS Pro. Running the 'Configure your licensing portal' option allows the Portal for ArcGIS URL to be set successfully and the login screen comes up correctly. However, after the Sign In button is clicked, the "Initializing..." message displays and remains until ArcGIS Pro completely crashes. The license shows as checked out successfully in Portal for ArcGIS.

Last Published: January 29, 2016

Portal for ArcGIS

Bug ID Number	BUG-000091894
Submitted	November 3, 2015
Last Modified	August 3, 2021
Severity	Medium
Applies to	Portal for ArcGIS
Version found	10.3.1
Status	Known Limit

Additional Information

The ArcGIS Pro client connects with the License Manager (LM) directly through the TCP/IP protocol, so it cannot connect to an LM running in AWS unless some kind of tunneling is performed. If the licensing portal is on AWS but the LM is local, everything works fine.

Steps to Reproduce

Bug ID: BUG-000091894

Software:

Portal for ArcGIS

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Additional Information

Steps to Reproduce

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