laptop and a wrench

Bug

When performing an upgrade of ArcGIS GIS Server and have since switched the account used to create the initial site and run the ArcGIS Server Windows service, the installation process of ArcGIS GIS Server 10.5 will look for the old account that was originally setup to run the ArcGIS Server Windows service.

Last Published: May 4, 2017 ArcGIS GIS Server
Bug ID Number BUG-000104104
SubmittedMarch 30, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS GIS Server
Version found10.5
Operating SystemWindows OS
Operating System Version2012
StatusWill Not Be Addressed

Additional Information

The documented workflow for changing the ArcGIS Server windows account is to use the "Configure ArcGIS Server Account utility". Directions can be found here: http://server.arcgis.com/en/server/latest/install/windows/the-arcgis-server-account.htm#ESRI_SECTION1_0F6C4F96AA1D4121872A381B0B59A4C8

Workaround

Run the Configure ArcGIS Server Account utility

Steps to Reproduce

Bug ID: BUG-000104104

Software:

  • ArcGIS GIS Server

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