laptop and a wrench

Bug

When opening a KMZ (compressed Keyhole Markup Language) file in ArcGIS Online Map Viewer, the following error message is returned, "There was an error."

Last Published: October 5, 2021 ArcGIS Online
Bug ID Number BUG-000142966
SubmittedSeptember 16, 2021
Last ModifiedFebruary 24, 2022
Applies toArcGIS Online
Version found9.2
Operating SystemWindows
Operating System Version10.0 64 Bit
StatusIn Product Plan

Steps to Reproduce

Bug ID: BUG-000142966

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options