laptop and a wrench

Bug

When not signed in to ArcGIS Online, the basemap language in ArcMap follows the IP address region instead of the culture parameter that is specified in the desktop.

Last Published: August 2, 2019 ArcGIS for Desktop
Bug ID Number BUG-000123720
SubmittedJuly 16, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version2012 R2
StatusKnown Limit

Additional Information

This is an expected behavior and a known limitation. It is suggested that ArcMap (not basemaps or the ArcGIS Online side) needs to include a region parameter to override the IP address check when anonymous.

Workaround

Sign in to ArcGIS Online in ArcMap.

Steps to Reproduce

Bug ID: BUG-000123720

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options